Brand and web designer
frequently asked questions
Investing in your brand is a big deal.
Here are some FAQs to give you a sense of confidence about such a big investment.
Here are some FAQs to give you a sense of confidence about such a big investment.
Do I need copy for a custom website?
You will need copy for your website, and I can provide a guide to help you write what you need! I’ll also take your copy and optimize it with keywords and proof it for you. There are a lot of benefits to having your website written in your own words and in your voice!
How soon can we start my project?
It depends on the communication style you choose! If you choose videos & comments instead of live calls, we can start the process much sooner, depending on my availability.
To be transparent, I’m a mom and need an extra few weeks to plan for childcare for live calls. I want to be able to make the most of those calls!
To be transparent, I’m a mom and need an extra few weeks to plan for childcare for live calls. I want to be able to make the most of those calls!
How many revisions are included?
Each phase includes two rounds of revisions. Two rounds is usually enough because of the prep work that goes in to the strategy phase, deep dive form, and competitor research.
Do I need logos to be a website client?
I would like my website clients to have a professionally established brand identity before I start their websites to make sure their website performs as well as possible. For custom websites, I will need logos, a defined color palette, brand guidelines, and brand fonts.
Do you offer refunds?
Because of the digital and custom nature of the services I provide, I do not offer refunds. Even if you change your mind at a certain point once payment is made, I still did the work and won’t refund for that work completed. Payments are only made once you’ve reviewed my portfolio, completed my inquiry form, and committed to entering into a client/designer partnership with me.
Do you offer payment plans?
I have all of my contracts and invoices set up with payment plans, including two payments for my smaller packages and three payments for my three main packages (The Novel, Chapter 1, and Chapter 2).
Can we skip live calls?
Basically, yes! I have processes in place that allow me to communicate with clients via recorded videos and messages in the client portal. I have a professional background in corporate marketing, and I’m a mom, so I completely get the “This could’ve been an email!” mindset!
Can I remove services from packages?
The short answer is no. My design packages are package-based services because there are so many varied elements in brand design and web design.
Can I email you before I fill anything out?
Sure thing! You can definitely email me before submitting an inquiry if you’ve got any questions that aren’t answered on this page.
You can email me at hello@kirstiekibbedesign.com.
I’ll usually take about 2 business days to get back to you.
You can email me at hello@kirstiekibbedesign.com.
I’ll usually take about 2 business days to get back to you.
Ready to start your project?
Let’s grow the story of your brand.